My son’s prized toy hovercraft developed a wonky propeller from certain grimy mitts pulling it off the motor shaft for gratuitous reasons.
Long and short, the hovercraft no longer worked. Being a good 21st century dad, my first recourse was the Internet. I did numerous searches for replacement parts for this model hovercraft to no avail. And then the good folks at Toysmith.com came to the rescue. I sent them an email on Sunday; the very next day Ann responded and said they had no spare parts, but that they did have a spare left over from a show. I offered to pay at least postage, but Toysmith was kind enough to send not one, but two (they must know the propensities of my son) at no charge at all.
That sort of private kindness deserves a public THANK YOU.